notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act.
General Motors has decided that a defect that relates to motor vehicle safety exists in certain
2005-2010 model year Chevrolet Cobalt vehicles; 2005 model year Pontiac Pursuit; 2005-2006
model year Pontiac G4; 2006 model year Pontiac G5 Pursuit; and 2007-2010 model year
Pontiac G5 vehicles equipped with electric power steering. As a result, GM is conducting a
safety recall. We apologize for this inconvenience. However, we are concerned about your
safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in safety recall 10023.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
Your vehicle may have a condition in which a sudden loss of power
steering assist could occur at any time while driving the vehicle. If
the power steering assist is lost, a chime will sound and a "Power
Steering" message will be displayed in the Driver Information Center
to inform you of the condition. Steering control will be maintained,
as the vehicle defaults to a manual steering mode. If power steering
assist is lost, it may require greater driver effort at low vehicle
speeds, for example, below 15 mph (25 km/h). Unless the driver
compensates for this additional effort, it may increase the risk of a
crash.
Typically, the next time the vehicle is started, the power steering
assist will return and the "Power Steering" message will no longer
be displayed.
What will we
do?
Your GM dealer will replace the electric power steering motor. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 40 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for this
repair. Please refer to your Owner Manual and your dealer for
details on courtesy transportation.
What should
you do?
You should contact your GM dealer to arrange a service
appointment as soon as possible.
Page 9 March 2010 Bulletin No.: 10023
Did you already
pay for this
repair?
The enclosed form explains what reimbursement is available and
how to request reimbursement if you have paid for repairs for the
recall condition. If you had this condition corrected, you may have
received the new motor. Please contact your dealer to determine if
the motor in your vehicle requires replacement.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division Number
Text Telephones
(TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Pontiac 1-800-620-7668 1-800-833-7668
Guam 1-671-648-8450
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Scott Lawson
Director,
Customer and Relationship Services
Enclosure
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