Thursday, February 17, 2011

Chevrolet Cobalts recalled for Steering Problems

notice is sent to you in accordance with the requirements of the National Traffic and Motor

Vehicle Safety Act.

General Motors has decided that a defect that relates to motor vehicle safety exists in certain

2005-2010 model year Chevrolet Cobalt vehicles; 2005 model year Pontiac Pursuit; 2005-2006

model year Pontiac G4; 2006 model year Pontiac G5 Pursuit; and 2007-2010 model year

Pontiac G5 vehicles equipped with electric power steering. As a result, GM is conducting a

safety recall. We apologize for this inconvenience. However, we are concerned about your

safety and continued satisfaction with our products.


• Your vehicle is involved in safety recall 10023.

• Schedule an appointment with your GM dealer.

• This service will be performed for you at no charge.

Why is your

vehicle being


Your vehicle may have a condition in which a sudden loss of power

steering assist could occur at any time while driving the vehicle. If

the power steering assist is lost, a chime will sound and a "Power

Steering" message will be displayed in the Driver Information Center

to inform you of the condition. Steering control will be maintained,

as the vehicle defaults to a manual steering mode. If power steering

assist is lost, it may require greater driver effort at low vehicle

speeds, for example, below 15 mph (25 km/h). Unless the driver

compensates for this additional effort, it may increase the risk of a


Typically, the next time the vehicle is started, the power steering

assist will return and the "Power Steering" message will no longer

be displayed.

What will we


Your GM dealer will replace the electric power steering motor. This

service will be performed for you at no charge. Because of service

scheduling requirements, it is likely that your dealer will need your

vehicle longer than the actual service correction time of

approximately 40 minutes.

If your vehicle is within the New Vehicle Limited Warranty, your

dealer may provide you with shuttle service or some other form of

courtesy transportation while your vehicle is at the dealership for this

repair. Please refer to your Owner Manual and your dealer for

details on courtesy transportation.

What should

you do?

You should contact your GM dealer to arrange a service

appointment as soon as possible.

Page 9 March 2010 Bulletin No.: 10023

Did you already

pay for this


The enclosed form explains what reimbursement is available and

how to request reimbursement if you have paid for repairs for the

recall condition. If you had this condition corrected, you may have

received the new motor. Please contact your dealer to determine if

the motor in your vehicle requires replacement.

Do you have


If you have questions or concerns that your dealer is unable to

resolve, please contact the appropriate Customer Assistance Center

at the number listed below.

Division Number

Text Telephones


Chevrolet 1-800-630-2438 1-800-833-2438

Pontiac 1-800-620-7668 1-800-833-7668

Guam 1-671-648-8450

Puerto Rico – English 1-800-496-9992

Puerto Rico – EspaƱol 1-800-496-9993

Virgin Islands 1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied

we have done our best to remedy this condition without charge and within a reasonable time,

you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200

New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at

1.888.327.4236 (TTY 1.800.424.9153), or go to

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a

copy of this notice to the lessee within ten days.

Scott Lawson


Customer and Relationship Services


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